Dealer:Solber Network Co., Ltd.
Representative Officer:Tetsuo Adachi
location:1-21-3 Yoyogi, Shibuya-ku, Tokyo 202 Primabella Yoyogi
telephone number:03-6276-2371
email address:washoku@solvernet.jp
Necessary fees other than the product price:
・ Delivery fee (depending on the product. Please check the product page)
・ If there is a customs clearance fee/tariff or other import tax for the purchased product depending on the country or region, such as customs duties, import taxes, customs fare, etc., the recipient will be borne. For more information, please contact the customs of the recipient.
Payment method and payment time:
Credit card payment or payment by PayPal
・ Credit card payment
・ PayPal payment
PayPal (PayPal) is a credit card or debit card, or simply set a bank account transfer settings, allowing you to trade only with your ID and password. You can use it safely without telling the payment information to the store.
Please see below for details on how to use PayPal (PayPal).https://www.paypal.com/jp/webapps/mpp/personal/how-paypal-works
Credit card payment: Different for each card company you use.
PayPal payment: Different for each card company used.
Product delivery time:
We will ship within 7 days of your order confirmation. (GW / Obon / New Year's year -end year)
In the unlikely event of out of stock, we will contact you by email. "Delivery time (delivery guide)" is only a required period. Please note that there are cases where there is a significant delay due to postal circumstances and customs procedures. We do not accept cancellations after ordering due to delay in delivery, so if you have decided when you need to enter, please order with plenty of time.
About returned goods, defective products, cancellations:
(A) Delivery in Japan
Returns / exchanges due to customer reasonsPlease note that cancellations cannot be handled.In the unlikely event that the product is damagedOr if a different product arrives from your order,We accept returns and exchanges only within 7 days after the product arrives. (We will bear the shipping cost at the time of return)
In the following cases, returned or exchanged cannot be accepted.
・ When there is a scratch or stainage under the customer
・ If the product arrives more than 8 days or more
・ In case of customer convenience (different from the image, incorrect order, etc.)
・ The product was used or the product (including boxes and accessories)The condition when you returned it to usIf it is different from the time of delivery.
・ Sale target product
・ If we have no defects such as delay of delivery
・ Other items that cannot accept returns on each product posting page
[Return method]
Inquiry formPlease contact us first. (Please be sure to contact us before returning)
If you can confirm the return from the customer,Cancellation of payment promptly,Or we will transfer the purchase price and shipping fee to the specified account.
(B) Delivery to overseas
Cancellations, returns, and exchanges after ordering due to customer reasons,We do not accept any reason.
If the product is damaged,Or if a different product arrives from your order,We accept returns only within 7 days after the product arrives.For product confirmation (including confirmation with the manufacturer) when returning the productPlease send a photo of the delivered product. The outer box of the luggagePlease take all the contents and damaged products. Also, damaged products,Store all the outer boxes of luggage, packing materials, etc. without throwing them away.
In the following cases, we cannot accept returns
・ When there is a scratch or stainage under the customer
・ If the product arrives more than 8 days or more
・ In case of customer convenience (different from the image, incorrect order, etc.)
・ The product was used or the product (including boxes and accessories)The condition when you returned it to usIf it is different from the time of delivery.
・ Sale target product
・ If we have no defects such as delay of delivery
・ When the outer box at the time of delivery does not show any damage or trauma
・ Other items that cannot accept returns on each product posting page
[Return method]
Inquiry formPlease contact us first. (Please be sure to contact us before returning)
Return deadline:
Returns and exchanges due to product defects are only available within 7 days after the product arrives. (We will bear the shipping fee)
