[Return policy for domestic use]
About returns and exchanges
When you receive the item, please check immediately if the item is different from the one you ordered.
We carefully inspect the product when packing it, but if it is damaged or soiled, or if it is different from your order, sorry to trouble you, but after delivery.7Within daysContact formPlease contact us at.
The person in charge will inform you about the flow of returns and exchanges and the return destination. (In this case, we will bear the shipping cost for returned goods)
Regarding refunds and exchanges of products, as a general rule, we will refund or exchange the returned products after they arrive at our company and check for unused items and accessories. Please note that if the product cannot be exchanged due to out of stock, etc., we will refund the product price and return fee.
If you cannot accept returns or exchanges
・ When it is convenient for the customer(Different from the image, wrong order, etc.)
・ After the product arrives7Within a dayContact formIf you have not contacted us for a return or exchange
・ The product was used or the product(Including boxes and accessories)When the condition when you return the product to us is different from the condition when it was delivered.
・ Products for sale
・ When there is no defect in our company such as delivery delay
・ Others: There is a statement on each product listing page that we cannot accept returns.
Return / Exchange Contact
Contact formPlease contact us.
The person in charge will contact you.
If you have Saturdays, Sundays, national holidays, summer vacations, or the year-end and New Year holidays, it may take some time to respond. Please note.
If you have any questions or questions regarding returns, exchanges, refunds, etc.Contact formPlease contact us at.
[Return policy for overseas]
About returns and exchanges
We do not accept cancellations, returns or exchanges after the order is confirmed due to customer's convenience for any reason.
When you receive the item, please check immediately if the item is different from the one you ordered. In addition, we carefully inspect the items when packing them, but if they are damaged or soiled, or if you receive a different item from your order, we apologize for the inconvenience. rear7Within daysContact formPlease contact us at.
For product confirmation (including confirmation with the manufacturer), please send us a photo of the delivered product. Excuse me, but please take a picture of the outer box, contents, and damaged items of your luggage. Also, do not throw away damaged items, luggage outer boxes, packing materials, etc., and keep them all.
We apologize for the inconvenience, but we do not accept product exchanges. Sorry for your inconvenience, but if you need it, please order again.
Returns (Product defects (arrival of damaged products, shortage of contents, etc.))
From the arrival of luggage7Within daysⅠ～ⅣPlease contact us after confirming the contents of.
1. Take a picture of your luggage
Please take a picture of the outer box, contents, and damaged items of your luggage. Also, do not throw away damaged items, luggage outer boxes, packing materials, etc., and keep them all.
2. Contact the post office in your area
Contact the post office in your area to request a witness investigation, or take a photo, damaged item (in-kind), or refrain from delivery.3Please visit the post office directly with a point.
3, damage report (CN24) Get
Damage report to the post office (CN24) Please request the creation of. Also, after obtaining the damage report, take a picture so that the contents can be clearly seen and save the image.
* Damage report (CN24) Is
This certificate can be issued by the post office if your luggage is damaged or lost. The format may vary depending on the country / region. If you are told that we cannot handle the damage report, please be sure to receive a proof of damage from the delivery person or the post office, as other formats are acceptable.
4. Provide necessary materials to us
① Order number
② EMSLuggage number
③ Product name and quantity of damaged products
④ ⅠPhoto taken at
⑤ ⅢDamage report obtained in (CN24）
Align all of the above ① to ⑤Contact formPlease contact us from.※From the arrival of luggage7Please note that if you contact us after more than a day, or if the required materials are incomplete, we may not be subject to the investigation.
If you cannot accept returns
・ When it is convenient for the customer(Different from the image, wrong order, etc.)
・ After the product arrives7Within a dayContact formIf you have not contacted us for a return or exchange
・ The product was used or the product(Including boxes and accessories)When the condition when you return the product to us is different from the condition when it was delivered.
・ Products for sale
・ When there is no defect in our company such as delivery delay
・ Others: There is a statement on each product listing page that we cannot accept returns.
Return contact
Contact formPlease contact us.
The person in charge will contact you.
If you have Saturdays, Sundays, national holidays, summer vacations, or the year-end and New Year holidays, it may take some time to respond. Please note.
If you have any questions or questions regarding returns, exchanges, refunds, etc.Contact formPlease contact us at.
